Arena Van Lines

Lol at this company submitting fake 5 star reviews to inflate its rating- see the warning message at the top of the reviews about repeat submissions from the same IP address. My move with Arena was so bad I looked around for cameras to see if I was getting "punked". From the surprise upcharges to the damage both during move in and move out, this was a goat rodeo from start to finish. Save yourself the anguish, the damages, and probably money- if you pay for "disassembly and reassembly of basic furniture", know that "basic furniture" is up to your mover to decide. Mine didn't think a bookshelf that takes 2 minutes to disassemble was basic enough, so instead they charged me more since it took up more space. Then on arrival, the bed somehow transformed into "not basic enough to assemble" LOL.Thanks Arena! Gotta laugh to stop from crying; would be very surprised if these aren't legitimately the worst movers in the US when you back out all the fake 5 star reviews.

Move size: 3 Bedroom Home Service cost: $10200

If you want your move to be anyway less stressful by hiring movers, this company is not the way to go. Trust me, don’t do it to yourself. They were days behind schedule and had a ton of hidden fees. Poor communication, barely speak english. Different men for move out and move in, only two men each time so it took forever. They charge you by how much space you take in their truck(only to have it delivered in a different truck), and they charge with how many stairs you have. They have made our move more stressful than what it should of been. It is impossible to get in contact with any form of supervisor. They will not tell you what time they are arriving till the day of and still be late. When you speak with customer service they will talk over you and disregard all your frustrations. We have spent over 5k with this company and it was the poorest experience for that price. I honestly felt bad for the men moving the stuff since it was only two of them, hard labor. This company does not seem legit at all, don’t trust them. They only accept cash, zelle, or venmo and they claimed to not receive our zelle delaying the whole process.

Move size: 2 Bedroom Home Service cost: $6000

Was subcontracted by Gulf Stream Van Lines. Late coming. Lied about items to be moved and over charged me for square footage. Move was over $2000 more than initially quoted. Told me my things would be delivered in 5 days and it was delivered one day shy of 3 weeks. Lost items and tried to give me items that didn’t belong to me. Sent one mover to unload my things so we had to help. The two initial movers were not friendly. This company is not trustworthy. They drained me financially.

Move size: Studio Service cost: $5200

In Oct 2023 I inquired about moving from Co to Az, I was quoted a " Veterans Day Special of $5000. The movers came and none of them spoke English, that's a problem! Then once they had my belonging s loaded, they added "bogus fees" amounting $11,000 more!!! Then they came to deliver my belongings in AZ, 2 weeks later than agreed upon delivery date.Again, non English speaking movers. They left without letting us know. I have things that are still missing. AND they broke my 70" TV that was a newer one. When I called to report it and sent pics, I just got a letter with their decision. They are ONLY OFFERING $.60/LB TO REPLACE THE TV THEY BROKE, TOTALING$34.80.When you see Arena VanLines, run the other way or be scammed! Worst experience Ever!

Move size: 4 Bedroom Home Service cost: $16000

You better think twice before you use this movers, started on with united van lines they sold off to arena van lines bottom line they lost my triple dresser mirror, 40 inch Samsung Smart TV and the stand it set on and they decided to give us $66 dollars what a job there's more to this story but save your money or give it away because they will destroy your property or just lose it, we can't buy the TV for that money so please don't use these two companies you will regret it I promise you

Move size: 2 Bedroom Home Service cost: $7000

Holy shit! What an absolute Gong Show! Worst movers I've had.

I specifically ordered for an EMPTY 26ft moving truck ~1690 cu.ft. through SWIFT SHIFT VAN LINES, another bunch of chuckle-f**KS that ruined my day.

Arena Van Lines sends out two dudes at 11am with a truck that already has a load in it and only ~500cu.ft. of space. Then they proceed to tell me my move will be 2100cuft. And upquote me by $3000. I don't care. I ordered an EMPTY 26FT truck ~1690cu.ft., not for you to overestimate my property.

He proceeds to tell me that they'll wrap the furniture today and come back tomorrow and load it. Dude, I don't think so. This is a 1 day move.

He tells me "it's a heavy job". Yes, it's a job about moving people's furniture. And a 3bed-2.5bath, 2300sqft. Isn't THAT big of a job.

I moved everything in here 2 years ago without a moving company in a 26ft. Truck. And I've gotten rid of things since then.

After 1.5 hours of back and forth, finally get them to agree to ~1690 cu. Ft. And they leave for an hour to rent an empty truck from Uhaul. They start at 3:45pm....as of writing this, it's 9pm and they're less than half through.

One dude makes frequent trips to the truck empty handed. Sometimes he follows the other dude who is carrying a box....but he's still not holding anything.

Move size: 4 Bedroom Home Service cost: $7900

We initially spoke with Swift Shift van lines, and Arena van lines showed up on the day of our move. The drive increased our cost from 4,500 to $7,500 stating we were taking up more cubic feet. Then he said our stuff would arrive 5/25/24. It is now 6/4/24 and they are blocking our calls, and when we call from different numbers, they tell us there is no date set for our delivery. They also refuse to allow us to speak with the manager, and couldn't tell us who the owner of the company was. DO NOT USE THIS COMPANY and do not use any other company that contracts with them.

Move size: 4 Bedroom Home Service cost: $7500

If anyone that has moved in early April to now happens to come across a box with a stuffed Pua pig and a black gift bag labeled "Violet" all in a box with my socks and other clothing. Please, please reach out to me. Violet is my 15 year old chihuahua and those are her remains in the sealed wooden box as well as a clay paw print, an ink paw print as well as a little clipping of her hair in the ribbon. While I have much more missing from this move, she is irreplaceable.

Move size: 2 Bedroom Home Service cost: $5500